Refund & Return Policy
Last updated: November 2025
Thank you for supporting A Vision of Hope and the work of Vision of Hope Media, LLC.
Below is our clear and complete return policy, including eligible return items, timelines, and instructions.
Items Eligible for Return
We accept returns only for items that arrive damaged, misprinted, or defective.
Eligible items include:
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Misprinted books
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Damaged books
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Incorrect or incomplete orders
Items Not Eligible for Return
The following items are not eligible for returns or refunds:
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Books that are not damaged or misprinted
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Digital products (ebooks, PDFs, audiobooks)
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Gift cards
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Pre-orders after shipment
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Items returned without prior authorization
All sales are final except in the case of damaged or defective items.
Return Policy Request Window
Return requests for damaged or defective books must be submitted within:
7 days of delivery
Requests submitted after this period cannot be accepted.
How to Request a Return (Required Step-by-Step Instructions)
To request a return for an eligible item, please follow the steps below:
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Email andrew@avisionofhopebook.com with the subject line “Return Request.”
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Include your order number, photos of the damaged item, and a description of the issue.
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Once approved, we will send instructions for returning or replacing your item.
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Replacement copies will be sent at no additional cost.
Refund Processing Times
Approved refunds are issued to the original form of payment.
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Refunds are processed within 5–10 business days after approval.
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Replacement shipments typically arrive within 7–14 days, depending on destination.
Digital Product Refunds
All digital product sales (ebooks, PDFs, audiobooks) are final and cannot be refunded once delivered or accessed.
Cancellations
Orders enter production immediately. As a result:
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We cannot cancel orders after submission
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If you entered an incorrect address, contact us immediately — we will attempt to intercept the order if possible
Pre-Orders
Pre-orders are charged at checkout and shipped upon release.
If we cannot fulfill your pre-order for any reason, you will receive a full refund to your original payment method.
How to Contact Us
Vision of Hope Media, LLC
3101 W Drexel Ave, Unit 217
Franklin, WI 53132
Email: andrew@avisionofhopebook.com
Phone: (304) 202-6651
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